Frequently asked questions

How do I pay?

We accept payments by credit and debit cards: Visa, MasterCard, Diners Club Card valid for at least 6 months after the end of the rental and Online payments through the payment gateway on this page.
We accept payment cards only in their physical form (the use of Apple PAY, G-PAY and others is not possible).

How much do you need to deposit and when do I get my money back?

The amount of the deposit is individual for specific types of vehicles. Choose a specific vehicle category, check availability and make an online deposit, which we will return to your account after renting (after deducting the rental amount).
Return of fin. We will usually process the funds within 5 working days. Subsequently, the settlement is automatically sent to the issuing bank for processing.
In case you do not record the release of fin after this time. funds, the delay probably occurred on the part of the issuing bank, so contact our reservation office by email at info@paylesscar.sk, from where we can send you a confirmation of settlement on our side with which you can contact your issuing bank.
The deposit serves as a deposit for the vehicle, the amount of the deposit varies depending on the vehicle category and the length of the rental. The amount of the deposit is calculated automatically by the system. You will be informed about the payment by e-mail.
In case of questions, contact the reservation office on tel. number 00421 2 2086 2620 or by e-mail to info@paylesscar.sk

Will I have to pay any additional fees?

The price does not include additional charges such as extra driver fee, additional vehicle equipment (baby car seat, navigation, ...), service outside working hours, vehicle delivery, ... All options and levels of additional charges can be found in the section Customer and Complaint Services - > Fees. Please note that the price of the offense does not include penalties for traffic offenses.

What do I need to do to rent a car?

(a) valid documents: identity card (possibly passport), driving license. (b) at least 25 years of age. (c) deposit at a specified amount.

What is the procedure for picking up and returning a vehicle?

We do not unnecessarily complicate PICKING UP THE VEHICLE. a) Administration that does not take much time - control of personal documents: ID card (passport), driver's license. b) Deposit: you need a credit card valid for min. 6 months. (Applies even if you have paid the deposit online) c) Vehicle inspection: Our vehicles are thoroughly inspected before each rental and existing damage is recorded in the handover protocol. You will receive the keys with our agent with the acceptance protocol, so that we do not delay you with additional administration, because we have performed the inspection before. Collection of the vehicle is possible during the opening hours of the branch, which you can find at: https://www.paylesscar.sk/en/contact.html. RETURNING THE VEHICLE: The vehicle must be returned at a pre-arranged time, at an agreed place. The vehicle must be returned with a full tank and in such a condition that an inspection can take place. Any damage or defects in the vehicle must be reported to the car rental staff. Return of the vehicle is possible during the opening hours of the branch.

Can a second driver, besides me, drive the vehicle?

Yes, but for a fee according to valid charge list stated on our website, in Customer and complaint services - fees section.

Can I drive a vehicle across Europe?

Entry is allowed to EFTA countries (Norway, Switzerland, Liechtenstein, Iceland), United Kingdom and the European Union, with the exception of Bulgaria and Romania. Entry to Bulgaria and Romania is expressly prohibited. The expressly prohibited countries include, among others, Albania, Serbia, Bosnia and Herzegovina, Kosovo, Montenegro, Macedonia, Russia, Ukraine and Belarus.
Vehicles only have a Slovak highway stamp, all other highway fees must be paid for by the client..
The Customer is obliged to verify and also pay at its own discretion all fees related to entry and use of roads in the country in which our vehicle is to be used. You can also use the option of returning your vehicle abroad at a surcharge based on the type of vehicle.

Which service center should I use in which cases?

Detailed information on service centers and assistance services can be found in the section Assistance

Can I replace the vehicle if I am not satisfied with it?

If you are not satisfied with the vehicle, visit the Payless branch where you picked up the vehicle and we will replace the vehicle depending on the offer of available vehicles. Keep in mind, however, that a change in the reservation (change of vehicle type) may result in a change in the rental amount. You will be informed about the price difference.

What to do if I notice a vehicle damage that is not covered by the Lease Agreement?

Checking the condition of the vehicles before each rental. The current state of the vehicle is recorded on the Pickup Protocol. The customer is obliged to ensure that any damage to the vehicle is recorded in the protocol. If you find damage to your vehicle that is not listed in the Pickup Protocol, please contact Payless personnel before using the vehicle.

How to advertise when choosing a vehicle?

Select a pickup / upload location on the booking form, select a rental date and time Payless will find the best offer from all available vehicles for you. Also, choose what you need.

How old will my booked car be?

Our vehicles are part of the fleet on average 6 to 12 months. Therefore, we assure you that you only get high-quality vehicle models.

What equipment can I expect from a rented vehicle?

All our vehicles have above-standard equipment, including air conditioning, bluetooth, cruise control and parking sensors.